Returns

Refund or Exchange

If you are not happy with your new product we are more than happy for you to return it within 30 days of your purchase for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

When we receive your returned item, we will send you an email to notify you that we have received your returned item and we will process your refund or exchange within 24 hours.

Please allow 3-5 for the refund to clear in your bank account. In most cases it will be sooner, however it depends on who you bank with.

If you are still waiting for your refund, do a final check of your bank account and contact your banking company, processing times can vary and it may take some time before your refund is officially posted.

Still waiting? We are sorry about that, please contact us at orders@theoutdoorsproject.com.au and we will help you out.

Customers are responsible for paying the shipping costs for returning your item.